Capabilities
A configurable toolkit for early-out patient account servicing
Everything needed to reach patients, facilitate payment and report results — activated only where supported by your records and applicable requirements.
Automated patient engagement by phone
Scheduled, configurable voice outreach that helps patients understand and resolve balances at scale.
Consent-aware text messaging
SMS reminders activated only where supported by your records and applicable requirements.
Branded email reminders
Client-approved email touchpoints that keep outstanding balances visible and easy to resolve.
Self-service payment options
Hosted, secure links that let patients pay the healthcare organization directly in a few clicks.
Payment-plan enrollment
Client-approved installment options that help patients resolve balances over time.
Optional bilingual live-agent assistance
Courteous patient account specialists available when a human touch improves resolution.
Fully bilingual English and Spanish
Live-agent assistance is fully bilingual in English and Spanish, so more patients can engage comfortably.
Real-time activity and payment reporting
Live visibility into engagement and patient payments across your portfolio.
Configurable communication schedules
Set cadence, timing and channel rules that match your policies and brand.
CSV, SFTP and API data exchange
Flexible, secure options for assigning accounts and syncing results.
Client-approved scripts and disclosures
Every message uses language you review and approve before it goes out.
Dispute, bankruptcy and special-status escalation
Clear handling paths route sensitive accounts back to you for the right next step.
Consent does not automatically transfer from the healthcare organization to EarlyOut AI. Communication channels are activated only when supported by the client's records, applicable consent and legal requirements. Use of an artificial or prerecorded voice requires appropriate consent or another lawful basis.
Bilingual live-agent support
Fully bilingual patient account specialists
Our live-agent-assisted service is staffed by fully bilingual English- and Spanish-speaking patient account specialists. Patients can communicate in the language they are most comfortable using while receiving consistent information based on the healthcare organization's approved scripts, payment options and account-servicing policies.
Security & responsible communications
Built for careful handling of patient account data
Supportable safeguards for the way patient account information is stored, transferred and used.
Applicable requirements depend on the account type, communication method and jurisdiction. Clients remain responsible for supplying accurate eligibility, consent and account-status information. Communications are configured according to documented authorization, applicable requirements and client-approved policies.
Resolve patient balances earlier — without giving up control of the account.
Give your revenue-cycle team an additional opportunity to resolve eligible patient accounts before bad-debt placement.